CRM Integration

Integrate your CRM software to UC Omnichannel contact center for better customer experience

The CRM Software with UC Call Center offers improving the quality for a customer by easily integration and effective applications. An integrated Contact Center software and CRM software offer better customer experiences to your customers which makes working easier for your customer representatives. While your CRM software integrated with UC Call Center improves operational data, it also enables agents to be customer-oriented. agents who know customers and their tendencies in sales and aftersales support operations can meet the requests.

Customized CRM Integration

Universe communication call center technology that works with the most preferred CRM software in the operations is integrated to various companies such as Zoho CRM, Zendesk, Salesforce. With already integrated CRM software, UC call center provides both time and cost efficiency in the installation processes. The integration is completed easily without any additional cost. Agents can manage the calls on a single screen only by using CRM software.

Flexible Integration

UC call center that is integrated with numerous third party software can be easily integrated to CRM software. It enable you to use different properties such as Click to Call, Screen Pop-up, sales team can monitor customers and tendencies and agents can easily manage multiple calls. It can increase sales activities while offering ease-of-use in operations.

Effective Agent Experience

Call center operation agents can meet customer requests more easily by using multiple applications. Agents who help customers using different applications might lose time in transition between applications during the call and this might have a negative effect on call quality. UC contact center offers an end-to-end integration, which helps you to meet operational needs and improve customer experience.

Customer Satisfaction Growth

Working on different screens in call center operations causes team efficiency to decrease. Integrate contact center with CRM application and enable operation and agents to work on a single screen. Decrease the errors by decreasing the need to work on different screens. Make more effective calls with customers with the ease of working on a single screen.