Predictive Dialer

Predictive dialing is a special dialing mode as part of outbound campaigns in contact centers. In contrast to the other dialing modes, a large number of contacts are dialed fully automatically. The system dials several numbers at the same time and then uses algorithms to decide which employee will receive the next call.

Increase Efficiency

Increase the operational efficiency with Predictive Dialer property

Predictive Dialer property helps making automatic calls for planned contact lists quickly and efficiently. You can create automatic calls for specific contact lists with this property. With prediction-based mathematical algorithms, UC software prevents your agents from losing time on unanswered or bust calls and they can handle calls answered by the customers. Predictive Dialer starts the calls when the agent is available and accelerates/decelerates list call speed.

Load Different Lists

You can rapidly import the lists on your existing CRM and easily reach customers in different categories. You can automate your missed calls with the dialer property of UC software and create different lists for these calls. You can automatically call your customers for different topics with different lists and different call rules.

Automatic Call Management

You can customize call rules for your lists and set how many times and how frequent you will call unanswered numbers and organize your call targets accordingly.Also you can monitor the call efficiency from monitoring screen.

Call-Back Request Management

The call-back requests from your customers are added to your automatic call plan and agents will automatically get back to the requests when they are available for a call. Thus, you can increase your customer satisfaction and monitor the call-back details. You can add your missed calls to the automatic call scenarios you have created and provide faster call-backs to your customers by decreasing the chance of human error.