UC in Small Businesses

To grow your small business, you need to find the best solutions and software to allow your staff to do their potential. Universe communication omnichannel software aims to provide your call center with the necessary tools to be more productive, increase customer satisfaction, and successfully carry out operations. An omnichannel strategy can help you deliver a seamless, integrated experience to your customers from in-person interactions to online touchpoints.Developing an omnichannel strategy will help a small business target customers more effectively, scale business, and grow efficiency.

effective communication with customers

Businesses of all sizes require solid and efficient customer management

Small-sized or start-up businesses often face challenges when implementing new technologies due to various reasons, including limited sources, budget constraints, or scalability issues. Since communication is essential to success, contact center software aims to provide a more convenient method of maintaining seamless communication with your customers.Building a functioning communication center is essential to achieving effective communication with customers. Contact center software uses a wealth of tools such as chatbots, analytics, and other features, that let customer representatives effectively communicate with customers.

Easy-to-use

Communication made simple

Universe communication platform’s interface is so intuitive that agents can learn to use it in short time. Giving agents the best tools to work with and reduce onboarding and training time can increase business efficiency.

CRM and Helpdesk Integrations

Check the customer's history before picking up the call

Connect UC Software with your CRM or Helpdesk to centralize activity, automate call logging, and ensure you always have a 360-degree view of your customer.