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Marketing & Advertising Solutions

In marketing, omnichannel refers to a customer-centric method that integrates all channels, delivering a unified and consistent brand experience across physical stores, apps, and websites. It ensures customers can seamlessly interact with the brand across different platforms, enhancing their overall brand experience.

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omnichannel in Marketing industry
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omnichannel Customer Engagement

Customer Engagement

Strong marketing campaigns to improve customer engagement

Universe communication software enables marketing teams to improve customer engagement and optimise their campaign performance. Our platform includes a comprehensive set of features that enables marketers to create personalised experiences, customise campaigns, track progress, measure success, and maximise ROI (Return on Investment).

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Omnichannel Contact Center

Engage every customer

Vendors using more channels in any one campaign earn high purchase rate than those using a single-channel campaign. With every communication and social media channel, your team can reach every potential customer with your marketing campaigns and handle all communications in one centralized hub.

Omnichannel Contact Center solutions
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omnichannel crm integration

CRM Integrated

Check the customer's history before picking up the call

One of the most important reasons for the popularity of UC software is the simultaneous use of CRM software. With the Integrate of the telephony system to CRM software, you can have several communication features in a single system. Among the features of CRM software, you can have quick access to customer information, access to customer history, including conversation recording files, internal and external chats, ticketing, click to call, automatic transfer of calls to related agents, etc.

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Performance reports

Create operator performance reports with one click

Create professional reports of agents' performance in real time or over a certain period of time and share them in communication channels. Professional reporting is equipped with a notification system and will be able to send specific messages to the operator-supervisor and manager for a specific kpi.

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omnichannel reports
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Marketing & Advertising Solutions

Seamless connections
Many customers prefer working with small local businesses because they tend to handle customer requests relatively quickly. This is because the entire team is usually located in one single facility, so team members can interact quickly and generate solutions almost immediately.
Quick and efficient routing
It’s normal for business contact centers to have different departments. Omnichannel call centers have to follow an organized structure to be successful, which allows for quick and efficient routing whenever a customer needs to be transferred between departments.
Powerful integrations
Omnichannel contact centers can implement many different digital tools including CRMs and telecommunications software, just to name a few. Plus, the only way to build efficient processes for your agents is to make sure that these platforms can be integrated and are able to share information.

Here are some faq that can help you better understand call center

Call center software and CCM Software can be used by any type and any size of company. This software is a necessary tool for any company with one or more teams tasked principally with making or receiving calls, such as the sales team, technical support or customer services. Call center software boosts a company’s productivity when it comes to call handling.

Choose UC as your Universe Communication Company and propel your business to new heights with our services and proprietary technology platform.

Yes, it is possible to connect the VOIP telephony system with other software of the organization through API.

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