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Features

Features

Smart Telephony System

The smart call center is one of the practical and new solutions that is used instead of the traditional telephone center (central) or PBX based on VOIP technology.

Omnichannel Contact Center

An omnichannel contact center supports multiple integrated communication channels including phone, chat, email, text (SMS), and social media.

CRM Integration

The CRM Software with UC Call Center offers improving the quality for a customer by easily integration and effective applications. An integrated Contact Center software and CRM software offer better customer experiences to your customers which makes working easier for your customer representatives.

Workforce Management

Workforce management systems allow call centers to manage better their staffs and optimize success and satisfaction. Workforce management option gives call centers the ability to test call volumes and tendencies and base staff scheduling decisions on that data.

Agent coaching can be extremely beneficial for call centers to increase efficiency and employee satisfaction. Give agents information and insights to provide outstanding service and reduce average handle time, helping improve CSAT scores and reduce churn.

IVR Designer - CallFlow

IVR technology is a powerful tool for call centers. It guides customers through announcements and enables them to route their calls to the appropriate individuals, menus, departments, or applications by clicking the appropriate buttons.

The UC customer club service provides the possibility of providing services in a non-personal way and automatic response, customers can receive their services intelligently after contacting the collection and authenticating through the organization's software such as CRM software.

Computer Telephony Integration (CTI) enables the connection of a telephone system in the call / contact center with other applications.

Predictive Dialer

Predictive dialing is a special dialing mode as part of outbound campaigns in contact centers. Predictive Dialer property helps making automatic calls for planned contact lists quickly and efficiently.

With call wallboard feature, you’ll have your finger on the pulse of how your company is performing at all times. A contact center wallboard is a visual tool displaying essential real-time performance and call center activity metrics to agents and managers through graphs, pie charts, notifications, and key statistics.

Csat Survey - Agent Rank

Collecting feedback ensures increasing customer satisfaction by measuring, reporting and analyzing the customer needs. You can apply a survey with an automatic outgoing call after the incoming call is completed or the call is ended.

Talkbots are software powered by artificial intelligence (AI) that allow a caller to navigate an interactive voice response (IVR) system with their voice, generally using natural language.

An AI chatbot uses artificial intelligence techniques to simulate human conversation to interact with users through messaging applications, websites or mobile apps.

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