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BASE

$10000hosted

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Recommended for: Small Businesses

  • Telephony system
  • Implement voip system
  • Queue management
  • Extension management
  • Siptrunk configuration
  • Work flow
  • IVR management
  • Work time management
  • Call recording
  • Voicemail
  • Reports

PREMIUM

$25000hosted

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Recommended for: Medium Businesses

  • Everything in BASE, plus:
  • Callback
  • Agent coaching
  • Customer authentication
  • Pager management
  • CSAT surveys
  • SMS module
  • Call wallboard
  • CRM integration
  • IVR designer
  • Reporting PRO
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GOLD

$75000hosted

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Recommended for: Large Businesses

  • Everything in PREMIUM, plus:
  • Install Voipi platform
  • Contact center
  • Omnichannel
  • CRM Integration
  • Workforce management
  • Agent coaching
  • IVR designer
  • CTI
  • Call wallboard
  • CSAT survey
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Frequently Asked Question

Call center software and CCM Software can be used by any type and any size of company. This software is a necessary tool for any company with one or more teams tasked principally with making or receiving calls, such as the sales team, technical support or customer services. Call center software boosts a company’s productivity when it comes to call handling.

Choose UC as your Universe Communication Company and propel your business to new heights with our services and proprietary technology platform.

This is pretty much what it says on the tin, and is a Package that enables a company to manage its incoming and outgoing call flows. It’s mainly used by customer support/technical support teams, sales agents, Marketing teams, and Customer Success teams, etc.

Yes, it is possible to connect the VOIP telephony system with other software of the organization through API.

1. You need a computer (case) to install the phone system, the specifics of the desired case will be sent separately through the installation and deployment unit according to the number of simultaneous calls of each company.

2. Internal network

3. If you connect analog lines, you need an analog to digital converter.

4.Sip Phones

Call center software is more developed, with more advanced features, enabling access to real-time call monitoring tools. It hugely helps improve telephone productivity, as well as enhancing collaboration between those using the solution.

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