What is a smart telephony system

The smart call center is one of the practical and new solutions that is used instead of the traditional telephone center (central) or PBX based on VOIP technology. The basis of this development is due to the use of this technology from computer networks such as the Internet, which can be accessed anywhere today. The combination of VOIP technology in PBX and switchboard devices has created a new generation of these devices, which is known as IP-PBX. This system is set up and used with a much lower cost, more facilities and a shorter period of time. The ever-increasing technological progress in IP-based telephones by removing the boundaries of traditional systems has provided the necessary communication infrastructure in order to respond to the strategic goals of organization managers. For organizations with more than one branch, VOIP technology is able to establish communication between their hundreds of branches using VOIP software, and each of these branches can have an independent normal or IP-based telephone system. With VOIP systems, there is no difference between the personnel of these branches and the personnel of the company's headquarters from the point of view of callers and customers, because all personnel in a telephone network will respond to callers. Asterisk is the most popular open source VoIP phone system in the world, and many existing IP-PBXs are currently based on it. ​

Why UC Telephony System

One of the important reasons for customers to choose the UC telephony system is the flexibility of the software to communicate with different layers of the organization. If you are one of those contacts who still use traditional systems and are still taking a serious step to move towards technology, or you are one of those contacts who have had the experience of using Voip systems but did not receive the services you wanted or were dissatisfied with the support services, you can use the UC telephone system as a strong platform and benefit from its services.

Improved work performance and efficiency

Excellent and reliable means of communication not only helps in having quick discussions and detailed requirement calls but also helps in boosting performance and efficiency. Team members don’t need to wait to gather in a physical office or cubicle to discuss any issue or product roadmap. Everything can be discussed remotely and instantly. This would also not increase the telecommunication overheads of businesses. All this helps in boosting the performance of the team and efficiency.

Call Monitoring

Unfair usage of resources is not uncommon in any industry. Some team members may have unnecessary or longer conversations using business communication tools. The smart telephony solution has an effective feature to benefit here as well to directly contribute to boosted productivity. All conversations and calls can get recorded and logged. That means supervisors will have access to all conversations carried out by business executives. They can keep an eye on the quality of calls, as well as, the productive and fair usage of resources. There are several other features available in this software that are built to help businesses ensure that the team uses the software for productive application only.

Improve customer experience

This software also helps in boosting customer experience. Team members can exchange instant messages or provide reliable post-sales customer services to customers using these smart platforms. Owning a good communication platform for business can help in boosting customer experience as it is also secure. Moreover, these solutions are web based and that is why they don’t need to download any additional software or plug-in to use this platform.