Education & E-Learning Solutions

From enrollment to certification, our call center software provides better support to your students. Universe communication software helps your agents support students faster throughout their education journey, while reducing costs.

Assign an Agent to Each Student

By using UC software you can match an agent with each student, and make sure they always speak with the same one by correct call routing and custom services when a call starts. Due to the knowledge of the relevant agent regarding the student's academic status, you will face a reduction in time wastage and an increase in productivity and quality.

Data collection and analysis

Information is the most important thing for the success of any organization, and educational institutions are no exception. Applying UC allows data to be collected and stored for processing. This is due to the fact that Artificial Intelligence teams use 80% of their time to collect data.

Increase institution’s enrollment rate

it is important to integrate omnichannel into educational institutions

By improving attendance, you can attract more applicants to your institution. With Universe Communication omnichannel platform, you not only improve your strategies for online channels, but also for offline ones. Create unified strategies that make use of precisely the data collected, and you can better understand what students require and want.

Personalize the student experience

If a customer cannot use the communication channel that is most convenient for him, it can mean one less sale. In the case of an educational center, not giving students different alternatives for learning and communicating with their teachers can mean that they do not learn. And this is a major problem. UC Omnichannel tools allow students to have all channels at their disposal. And that when contacting the institution they can do so through the one they are most comfortable with.