Customer Service & Support

You can give your customers a special experience by using UC Omnichannel software. With access to all channels and informations about customers together, the customer service and support teams’ operations will be faster, smoother and even effective. Providing a 360-degree strategic real-time view of all campaigns and interactions data makes managers aware of their teams’ strengths and weaknesses. you can use these insights to scale and modify all your campaigns to meet the needs of both your business and your customers.

Customer Loyalty

Happy customers are loyal customers

customer service aims to provide a seamless customer experience across multiple channels by integrating them within a single system. Using UC Omnichannel software, gives customer service agents a comprehensive view of a customer's interactions, enabling them to answer requests more effectively and efficiently which will lead to increasing customer satisfaction and loyalty.

Agile channel activation and lowered support costs

Businesses with using UC omnichannel software, gain a competitive edge in swiftly designing and launching new channels. A well-established omnichannel system enables new channel introduction, reducing the need to start from scratch. you should give your customers the confidence to adopt all newer channels and it is important because if you want to reduce cost per contact, it is necessary for a customer to believe you will respond to their text on time and they don’t need to call you every time.

Streamlined customer service

Customer service processes become more streamlined when they are tied together in an omnichannel ecosystem. Leveraging customer data and digital tools is more painless. Enhanced understanding of the customer journey elevates agent productivity, personalized service and solution provision.

Performance reports

Create operator performance reports with one click

Create professional reports of agents' performance in real time or over a certain period of time and share them in communication channels. Professional reporting is equipped with a notification system and will be able to send specific messages to the operator-supervisor and manager for a specific kpi.