Csat Survay - Agent Rank

Collect the feedback from customers and measure the quality of service!

Collecting feedback ensures increasing customer satisfaction by measuring, reporting and analyzing the customer needs. You can apply a survey with an automatic outgoing call after the incoming call is completed or the call is ended. The customers can press the buttons for the question and the results can be turned into a report. With these reports, you can improve your operation, measure service quality, and increase satisfaction by analyzing customer demands and expectations.

Measure Service Quality

When the incoming call is completed, the customer representatives can transfer the customers to a satisfaction survey after customer approval. If you don’t want the agents to collect approval, you can call your customers with automatic calls after the call is terminated, send survey questions with announcements, and ask them to push buttons to answer the questions. You can easily access satisfaction survey results and reports and measure the service quality you provide to your customers.

Survey Data Report

You can gather customer answers to satisfaction surveys as scores or by voice, you can access different survey reports and analyze these. You can also use the suitable parameters you need for surveys and reports and regularly monitor your service quality with reports created at the end of the surveys.

Customer Analysis

Analyze customers’ satisfaction with surveys and take your brand and service quality to the next level.

You can learn more about customer expectations with satisfaction surveys, as well as identify customer needs and demands by their own explanations and experiences and improve your operations based on these expectations and offer more effective products or services.

Increase Agents Performances - Customer Satisfaction

Create operator performance reports with one click

You can monitor development by analyzing training and satisfaction survey results. While you can increase customer satisfaction with satisfaction surveys, you can also contribute to improving your operations. By creating different surveys and obtain new experiences related to different topics from customers and making inprovement in operations you can increase your satisfaction levels and customer expectations and demands.