AI Report

AI’s Interaction Analytics provides businesses with detailed visions into customer conversations to drive quality service at every touch point of the customer journey. See wide improvements to customer satisfaction scores with feedback on every single interaction and immediately flag areas for training or improvement. With powerful reporting at your disposal, your business will be able to pinpoint trends and pivot strategy in real-time to ensure you stay ahead of the game.

Data-led Decisions

Connect calls according to operators' ranks

Our globally renowned AI technology equips your business with the ability to anticipate customers’ needs with increased data-led accuracy. Identify actionable trends or opportunities to upsell and automate repetitive tasks. Our software can be your new star performer and handle endless interactions around the clock.

Detect Customer's emotions

Use AI Sentiment Analysis to read your customer’s emotions and provide the best levels of customer experience. Search into politeness, empathy and sentiment scores whilst ensuring the quality of the opening/closing of conversations. All of this broken down by customer and user level reporting.