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Whole Company Solutions

Businesses can’t just settle by creating a website and offering superior customer service; today’s businesses have to be exceptional just to remain ahead in the competition. Modern customers expect a seamless omnichannel journey, 24×7 customer service, and personalized communication. Companies that fail to deliver on these expectations have to bear the risk of losing their customers over their competitors. Undoubtedly, a well defined omnichannel strategy benefits both businesses and customers.

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omnichannel for all businesses

Better Customer Experience & Increased Loyalty

Omni channel marketing focuses on consistent marketing experience across multiple touch points and platforms for your customers. Customers can reach out to the brand through advertising, radio, commercials, social media, website etc. With the benefits of omnichannel marketing, businesses have the opportunity to customize messages for target audiences. Offering a high level of personalization leads to excellent customer experiences, higher conversions, and improved customer loyalty.

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Increase in Customer maintenance and Lifetime Value

The customers who are able get the benefits of omnichannel marketing have a 30% higher lifetime value than others. When you offer real-time assistance to customers, they will be more inclined to purchase from you rather than the competitor where they cannot get the same personalized service. Keeping customers coming back increases the overall customer lifetime value. Businesses that have empowered their support agents to serve online shoppers are witnessing a 10x increase in conversion rate and a 50% increase in average order value.

Increase in Customer maintenance
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omnichannel marketing strategy

Better Brand Recognition

Having an omnichannel marketing strategy means that your customers should receive a consistent and seamless experience across all channels every time they encounter your brand. Well designed omnichannel marketing strategies lead to increased awareness from your target market. If your brand is marketed first, customers are at least familiar with your brand name and products or services. This can help give you a significant advantage over the competition.

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Increase in Business Revenue

One of the significant benefits of omnichannel marketing is increased RoI (Return on Investment). Actually, it is one of the most important measurements in any marketing endeavor. By following right segmentation and personalization, an omnichannel marketing strategy can be highly successful. Thus, improved customer engagement will lead to more conversions and higher business revenue.

Increase in Business Revenue
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Whole Company Solution Overview

Better Customer Experience & Increased Loyalty
Omni channel marketing focuses on consistent marketing experience across multiple touch points and platforms for your customers.
Increase in Customer maintenance and Lifetime Value
The customers who are able get the benefits of omnichannel marketing have a 30% higher lifetime value than others. Keeping customers coming back increases the overall customer lifetime value.
Better Brand Recognition
Having an omnichannel marketing strategy means that your customers should receive a consistent and seamless experience across all channels every time they encounter your brand.

Whole Company FAQ

Multichannel commerce is a business set-up where a brand sells through two or more sales channels with disjointed customer experiences. Whereas, in omnichannel commerce set-up a brand sells across different customer touchpoints and offers a uniform and seamless buyer journey on all these channels.

If your brand is already connected with your customers on two or more channels and there is a scope for connecting these channels and making them commerce-able you are the right fit to start your omnichannel journey.

Definitely. Selling across multiple channels with seamless buyer journeys is no longer limited to omnichannel retail but is equally important for B2B brands. With B2B buyers looking for more personalization and self-service, connecting with them across multiple touchpoints through omnichannel commerce can give brands a winning edge.

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