CTI

Computer Telephony Integration (CTI) enables the connection of a telephone system in the call / contact center with other applications. Due to the increased number of people working from home, the relevance of the CTI is increasing, as this technology allows call and contact centers to function remotely. The implementation itself does not require a landline. Instead, a computer can be used to make, pause, transfer calls, and/or perform other tasks. CTIs offer many more functionalities than a classic telephone system. For example, service employees can access important customer information, better control call flows and manage communications across different channels.

Optimal processing and waiting time

Even before the phone call, the service employee can access important information about the caller in the database or CRM system and can therefore prepare for the request. The processing time and waiting time can be shortened in this way.

Computer Multi-call handling

Knowing the customer

You can recognize your customers from numbers they called you and increase your operation speed and satisfaction with our software. You can improve call quality with information such as customer names, order status or previous orders. agents can rapidly access customer information, which is simultaneously opened with the call, allowing them to meet customers’ needs in a shorter time. Increase the satisfaction and efficiency levels with a fast customer service experience.

Auto Call Scenarios

You can reach your customers without any manual operation with auto call property. The customers automatically called by the system are connected to the suitable representative. You can increase speed by using automatic call property for your operations such as payment collection, sales, debt or delivery information and minimize the errors due to manual processes. You can call multiple contacts simultaneously with multiple call trials and complete the lists faster.