Creation of REAL TIME single-page reports according to the needs of the organization
The total number of calls connected to the queue and monitoring
Number of recorded call results
Number of calls from Agents
Number of incoming/outgoing calls based on call time period
Report of forms Created by Agents
The number of calls answered
Number of missed calls |expired | Unbound
Number of dropped calls while playing the welcome message
Number of calls connected to call center Agents
Total calls by call type
Call percentage by call type
Number of calls in waiting queues as a chart
Number of calls distributed on waiting queues

The Telephony customer club service provides the possibility of providing services in a non-personal way and automatic response, customers can receive their services intelligently after contacting the collection and authenticating through the organization's software such as CRM software. This means that the company is fully aware of the caller's information and knows what services to offer him.