IVR Designer

IVR technology is a powerful tool for call centers. It guides customers through announcements and enables them to route their calls to the appropriate individuals, menus, departments, or applications by clicking the appropriate buttons. The IVR flow which you will be welcomed with when you call a call center will guide you through announcements. Interactive Voice Response enables calls to be routed to the right individuals, menu, department or application by customers pressing the appropriate buttons.

Wide Interaction

Improve customer service by using Interactive Voice Response (IVR).

You can apply various solutions such as CRM Integrations, Self-Service IVR Flows, Automatic Call Scenarios with IVR and our software in your IVR flow. You can complete the customer operations that have called your call center with CRM Integration on IVR, and access information that you want to tell your customers with announcement features and without representatives by using IVR Automatic Call Property.

Recognize Customer Needs

You can recognize the needs of your customer with their selections by using IVR flow with Universe communication Technology. You can view call statistics from actions in IVR flow of the customers who call you and turn your call center into a more effective workplace.

Special Customer Agent

With our software, the customers who call you can connect to the appropriate agent more quickly. Your customers can find faster answers to their questions by connecting to the agents they have talked to before, without needing to make explanations to multiple agents. You can increase satisfaction with agents who know the customers and why they have called. You can simplify tracking for the agent and make your operation more efficient.

Fast Call Back

With UC call center, you can allow your customers to leave a call-back request when they don’t want to wait or when your agents are busy. You can automatically get back to your customers who have left a request or manage the requests via email. You can monitor missed calls when your customer hangs up while waiting for the agent and return these quickly with automatic call.